Legal

Terms of Service

Last Updated: April 28, 2025

Please read these Terms of Service carefully before using our website or engaging our services. By accessing our site, booking a call, purchasing a service, or downloading any resource, you agree to be bound by these terms. If you do not agree, please do not use our services.

01 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Anchored AI Group LLC ("Company," "we," "us," or "our"), a Florida limited liability company.

By using our website at anchoredaigroup.com, booking any service, purchasing any product, or downloading any resource, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement.

02 Services

Anchored AI Group provides AI consulting, education, and done-for-you implementation services including but not limited to:

  • Free AI Business Audit calls (strategy consultations)
  • AI Voice Receptionist setup and management
  • Custom AI builds (chatbots, workflows, automation systems)
  • The ANCHORED Method™ Course and educational content
  • Monthly retainer services (Essentials, Growth, and Partner tiers)
  • Free resources including the AI Edge Cheat Sheet

The specific scope, deliverables, timeline, and pricing for paid services will be outlined in a separate service agreement or proposal provided prior to engagement. These Terms apply alongside any such agreements.

Results Disclaimer: We provide AI strategy, tools, and implementation support. However, we cannot guarantee specific business outcomes, revenue increases, or results. Success depends on many factors including your industry, implementation, and market conditions.

03 Payment & Refunds

Payment

All fees for services are outlined in your service agreement or at the point of purchase. Payment is due as specified — either upfront, on a milestone basis, or monthly depending on the service. We accept major credit cards and other payment methods as offered at checkout.

Refund Policy
  • Free Audit Calls: No charge — no refund applicable.
  • Digital Products & Courses: Due to the digital nature of our products, all sales are final. If you experience a technical issue preventing access, contact us within 7 days and we will work to resolve it.
  • Done-For-You Services: Deposits are non-refundable. If you cancel after work has begun, you will be billed for work completed to date.
  • Monthly Retainers: You may cancel with 30 days written notice. No refunds for the current billing period.

If you have a concern about a charge, please contact us at [email protected] before initiating a chargeback. We are committed to resolving billing issues fairly and promptly.

04 Client Responsibilities

To ensure we can deliver the best results, you agree to:

  • Provide accurate and complete information about your business and goals
  • Respond to requests for feedback, approvals, or information in a timely manner
  • Ensure you have the legal rights to any content, branding, or materials you provide to us
  • Use our services and deliverables in compliance with all applicable laws
  • Not use our services for any unlawful, deceptive, or harmful purpose
  • Keep your login credentials and account information secure

Delays caused by failure to meet these responsibilities may affect timelines and are not the liability of Anchored AI Group.

05 Intellectual Property

Our content

All website content, course materials, frameworks (including the ANCHORED Method™), cheat sheets, templates, and resources created by Anchored AI Group are our intellectual property and protected by copyright law. You may not reproduce, distribute, or sell our materials without written permission.

Your deliverables

Upon receipt of full payment, custom deliverables created specifically for your business (such as AI systems, scripts, and workflows built for you) become your property. We retain the right to use generalized methodologies, frameworks, and non-proprietary techniques in future work for other clients.

Testimonials & Portfolio

Unless you request otherwise in writing, we reserve the right to reference your business name and general results in our portfolio and marketing materials as a client success story.

06 Confidentiality

We treat all information you share with us as confidential. We will not disclose your proprietary business information, trade secrets, or sensitive data to third parties without your consent, except as required by law or as necessary to deliver your services (e.g. sharing with a subcontractor under a confidentiality agreement).

Similarly, you agree to keep confidential any proprietary methodologies, systems, or processes we share with you that are not publicly available.

07 Disclaimers

Our services are provided "as is" and "as available." While we work hard to deliver high-quality results, we make no warranties — express or implied — regarding:

  • The accuracy or completeness of any information provided
  • Specific business outcomes, revenue growth, or lead generation results
  • Uninterrupted or error-free operation of any AI tools or systems we implement
  • The suitability of our services for your specific business needs

AI technology is evolving rapidly. We make reasonable efforts to stay current, but we cannot guarantee that all tools and platforms we use will remain unchanged by their respective developers.

08 Limitation of Liability

To the fullest extent permitted by law, Anchored AI Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to lost profits, lost data, or business interruption.

Our total liability to you for any claim arising from our services shall not exceed the total amount you paid to us in the 90 days prior to the event giving rise to the claim.

09 Termination

Either party may terminate a service engagement with written notice as specified in the service agreement. We reserve the right to immediately suspend or terminate services if you:

  • Violate these Terms of Service
  • Fail to make payment when due
  • Engage in abusive, threatening, or disrespectful behavior toward our team
  • Use our services for any illegal or unethical purpose

Upon termination, you will be billed for all work completed to date. Sections covering intellectual property, confidentiality, limitation of liability, and governing law will survive termination.

10 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services that cannot be resolved informally shall be submitted to binding arbitration in Florida, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or class action lawsuit.

11 Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the "Last Updated" date at the top of this page. For active clients, we will make reasonable efforts to notify you of material changes via email.

Continued use of our services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

12 Contact Us

If you have questions about these Terms, a dispute to resolve, or simply need clarification on anything, please reach out. We prefer to handle concerns directly and in good faith before any formal process.

Questions about our terms?

We're real people who care about doing right by our clients. If something in these terms is unclear or you have a concern, reach out directly and we'll talk it through.

Anchored AI Group LLC · Florida, United States